Contact Centers: Self Service
PRODUCT
Dialog Designer
Dialog Designer is a Java integrated development environment, based on the Eclipse open-source framework. It allows businesses to quickly and easily create speech, touch-tone, voice, and video self-service applications.
PRODUCT
Interactive Response
Interactive Response allows businesses to automate telephone transactions, delivering enhanced service at lower costs. It can answer incoming calls, ask questions, and provide information using both synthesized and pre-recorded speech.
PRODUCT
Media Processing Server
Media Processing Server 500 is a self-service solution with support for advanced speech, VoiceXML, and SIP. Media Processing Server 1000 is a self-service solution ideal for installations requiring continuous availability and high transaction throughput.
PRODUCT
Voice Portal
Voice Portal is an open standards based platform for automating voice and video customer care.
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