Unity Telecom


>	Avaya Aura™
Contact Centers
>	Interaction Management
>	Reporting and Analytics
>	Self Service
Data Networking
>	Access Control
>	Ethernet Switching
>	Unified Branch
>	Unified Communications Management
>	Wireless Networking
Small Business
>	Business Communications Manager
>	IP Office
>	PARTNER® Advanced Communications System
>	Software Communication System
Unified Communications
>	Application Enablement
>	Applications
>	Gateways and Servers
>	Phones
>	Platforms

Contact Centers: Reporting and Analytics

PRODUCT
Call Management System
Designed for businesses with complex contact-center operations and high call volume, Call Management System is a database, administration, and reporting application to help businesses identify operational issues and take immediate action to solve them.

PRODUCT
IQ
The IQ contact center reporting and analytics platform consolidates real-time data from Avaya customer service solutions and enterprise business resources, to deliver insights into both customer and agent activity.

PRODUCT
Operational Analyst
The Operational Analyst software environment allows multi-channel contact centers to analyze performance data—both real-time and historical information—across multiple sites and vendor platforms.

PRODUCT
Workforce Optimization
Workforce Optimization helps businesses balance efficiency and effectiveness by using the contact center strategically. This analytics-driven offering lets users capture, analyze, and act on information to improve workforce performance and customer service processes.