What's New With This Release
Release 3.2 adds downloadable music-on-hold. The new release provides Quick Edition customers who do not have a G10 or G11 analog gateway in their network the ability to play music while their callers are on hold. Downloadable music-on-hold benefits numerous customers, including European BRI customers and SIP Service Providers. Additionally, Avaya introduces in Quick Edition a native SIP Registrar service embedded within the Quick Edition application code. This service enables Quick Edition to register third-party T1/E1/ISDN and FXS gateways.

Business Benefits

• Simplicity - Quick Edition is easy to set up, configure and use. Add phones by simply connecting them to your network and they configure themselves – allowing you to focus on running your business.
• Low Total Cost of Ownership - With no centralized equipment to purchase, set up or manage, total cost of ownership of an Avaya Quick Edition solution is lowered compared with traditional Key or PBX systems
• Reduced Calling Costs - Routing voice traffic over your Wide Area Network or the Internet can significantly reduce calling costs
• High Reliability - Quick Edition's "peer-to-peer" technology (in which all the phones connect into each other rather than into a central PBX server) eliminates the single point of failure of traditional systems. Each Quick Edition phone backs up the others' features, so if one phone fails the others continue to work.
• Disaster Recovery - the speed and simplicity of set up is proving valuable in disaster recovery and temporary office environment situations
• Complete description

Features

• Sophisticated Voicemail Capabilities
• Automated Attendants
• Valuable Call Handling Features
• One Number Access for Mobile Workers
• Park, Page and Retrieve Calls
• Complete feature list

Technical

• Interoperability
• Security
• Reliability and Performance
• Complete Technical

Resources

Application Notes

Configuring the Avaya one-X Quick Edition G10 PSTN Gateway – Issue 1.0 (697kb)

Application Notes for the ProCurve 2626-PWR Switch by HP Supporting Power over Ethernet with Avaya Communication Manager, Avaya IP Office (164kb)

Complete resources

• Learn more about Avaya small and medium business solutions
  
  
• Quick Edition brochure
  
  
• PARTNER ACS brochure
  
  
• Avaya IP Office

The IP-based full-featured business communications system builds all the intelligence of a phone system into the phones themselves. This unique and simplified approach eliminates the need for a central server while delivering big business communications capabilities. Quick Edition is easily scalable, too – as you add employees, simply plug more Quick Edition phones into the network and they configure themselves. Quick Edition truly provides a simplified and cost-effective business phone system that delivers big business capabilities.

Benefits

• Simplicity - Quick Edition is easy to set up, configure and use. Add phones by simply connecting them to your network and they configure themselves – allowing you to focus on running your business.\
• Low Total Cost of Ownership - With no centralized equipment to purchase, set up or manage, total cost of ownership of an Avaya Quick Edition solution is lowered compared with traditional Key or PBX systems
• Reduced Calling Costs - Routing voice traffic over your Wide Area Network or the Internet can significantly reduce calling costs
• High Reliability - Quick Edition's "peer-to-peer" technology (in which all the phones connect into each other rather than into a central PBX server) eliminates the single point of failure of traditional systems. Each Quick Edition phone backs up the others' features, so if one phone fails the others continue to work.
• Disaster Recovery - the speed and simplicity of set up is proving valuable in disaster recovery and temporary office environment situations

Sophisticated Voicemail Capabilities
Quick Edition offers a host of valuable voicemail features that drive efficiency and productivity for small businesses. Users can see their messages right on the phone’s display and prioritize the most important ones. They can listen as messages are being left and interrupt to answer the call. When out of the office, you can check voicemail via the web and get messages in your e-mailbox. Enhanced voicemail features include:

• Voicemail Backup
• Greetings and Prompts
• Message Waiting Indicator
• Redirect to Specified Extension
• Telephone User Interface
• Visual Voicemail
• Message Monitoring
• Message Sorting
• Callback from Message Administration

Helps improve associates' efficiency and productivity, and enhance customer service by enabling associates to stay in close touch with customers.

Automated Attendants
Automated attendants use keypad prompts and recorded messages to allow your callers to quickly reach the right person. Quick Edition allows for multiple auto attendants with pre-set or custom recordings. With the push of a button, you can go from daytime to nighttime settings.

Enables fast, seamless customer service, improves efficiency within the office, and means you can care for your customers around the clock.

Valuable Call Handling Features
Conference up to three people quickly and easily. Prioritize calls with Caller ID. Transfer calls to colleagues with a simple button push. Use 2- to 6-digit dialing for fast call routing. See presence status of colleagues (on the phone, busy, away, etc.) right on your phone’s screen. And a host of features such as Call Forwarding, Call Log, Direct Inward Dial, Company and Personal Directories, Do Not Disturb, Speed Dials, Multiple Call Appearances, and much, much more.

Delivers a professional image to your callers, helps improve efficiency and effectiveness of your associates

One Number Access for Mobile Workers
Allows individual calls to a Quick Edition phone to be automatically routed to another phone – whether a cell, another office or home.

Helps increase accessibility of mobile workers and improve customer service by making it easy for your most important customers to reach you anytime and anywhere you want to be reached.

Park, Page and Retrieve Calls
The call park and retrieve feature allows users to park an active call, page to alert someone else to take the call and allows the call to be picked up from any Quick Edition phone. Quick Edition phones can handle up to 20 parked calls. Each call is given a unique ID and the duration the call has been on hold is presented on the phone's screen.

Ensures that calls are routed quickly and easily around the office, and provides a smooth transition for users who are used to the way key systems operate.

Remote/Teleworker Capabilities
Provides workers at remote locations (like a home) with access to all the features and services available to everyone on the Quick Edition system. (VPN appliance required.)

Employees can work from home as though they are in the office, with the ability to answer, transfer and manage the phones without missing a beat, helping to improve customer service; also enables businesses to expand their labor pool to hire people outside their geographic area.

Extension Redirect
Allows individual calls to a Quick Edition phone to be routed to another phone – whether a cell phone, another office or home.

Helps increase accessibility of mobile workers and improve customer service by making it easy for your most important customers to reach you anytime and anywhere you want to be reached.

SIP Enablement Services/Communication Manager Connectivity
SES-CM Connectivity enables a Quick Edition-equipped branch office to connect to headquarters over the WAN. Provides an ideal branch solution for an enterprise with a Communication Manager (CM) and Converged Communications Server running SIP Enablement Services (SES). Connectivity between SES/CM and Quick Edition is based on standard SIP signaling without proprietary extensions. Many features between a SES/CM enterprise and Quick Edition system are supported. SES licenses are required to connect to the Quick Edition system.

Helps reduce Total Cost of Ownership by leveraging existing WAN or Internet connections and reducing the number of PSTN Lines.
Leveraging the investment in the headquarters Communication Manager system can provide enterprise-wide dial plan benefits and the extension of many sophisticated features to enhance efficiency in the branch office.

Connection via SIP Service Provider
Quick Edition phones may be connected to the SIP service provider's network directly, or through a Network Address Translation (NAT) device such as a VoIP gateway or router. Avaya is actively testing and validating interoperability with many SIP service providers. (See the "Interoperability with Third-Party Products" section of this web site for a list of SIP service providers who are certified with Avaya Quick Edition.)

Using SIP for calling services can significantly reduce calling costs compared with traditional PSTN lines.

Priority VLAN Tagging for Quality of Service (QOS)
Quick Edition devices support IEEE 802.1p (priority value tagging), within the framework of the IEEE 802.1Q Virtual Bridged Local Area Networks standard. The feature allows the assignment of priority levels to Quick Edition voice and data traffic in order to ensure QoS at OSI Layer 2. Specifying a priority such as 5 for voice traffic and 3 for data ensures that Quick Edition voice traffic has priority over data.

Prioritizes voice traffic to ensure voice quality.

Mulitsite Provisioning Tool
Java-based software application that provides network administrators with tools to configure one or more Quick Edition networks from a central location. Any individual Quick Edition network, subset of selected networks, or all networks added to the Multi-site Provisioning Tool can be configured at once. The Multi-Site Provisioning Tool can also be used to push software upgrades to Quick Edition systems.

Reduces the time and costs required to manage the network and Quick Edition phones by enabling administrators to configure and manage multiple sites from a central location.