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IP Softphone

IP Softphone makes it easy to place and receive phone calls from your PC or laptop, making it ideal for working from any location with an internet connection – such as home office, a hotel, coffee shop, or even an airport.

The software offers simple Graphical User Interfaces (GUIs) and integrates with Microsoft desktop applications such as Outlook and Internet Explorer, enabling click to dial and screen pops. There are options to add Instant Messaging and Presence as well as videoconferencing for enhanced collaboration capabilities. IP Softphone links with your deskphone so that calls to you will ring at your deskphone and PC.

There is also tight integration with existing communication applications such as Microsoft Office Communicator, Lotus Sametime, and Citrix environments. This integration with existing communication tools offers smaller learning curves and a true Unified Communications experience.

Overvew | Description | Features | Resources

Overview

What's New With This Release

IP Softphone 6.0 Service Pack 1 provides enhanced support for the Microsoft™ Vista Business.

Business Benefits

Choice of call modes. Calls can be made from your PC in VoIP (Roadwarrior) mode, or use the softphone to connect via a user-selected phone in Dual Connect (Telecommuter) mode.
Increased productivity and communication efficiency via integration of IP Telephony, Instant Messaging, Presence and video.
One number access
Check enterprise voicemail from your PC
Simple GUI and application integration offers an enhanced user experience

FEATURES

Multiple call appearances and one-button access

TECHNICAL

Requirements
Interoperability
Security

Resources

Avaya Mobility Solutions

Description

Avaya IP Softphone 6.0 offers additional integration with other communication applications such as Microsoft Outlook Communicator, Lotus Sametime, Citrix Presentation Server and with Service Pack 1, and can now support the Microsoft Vista Business and Ultimate Editions in a standalone configuration. Additionally, IP Softphone R 6.0 offers native support for new CM 4.0 features: 9600 series phones, signal channel encryption, and 13-digit dialing support.

The IP Softphone telephone client can be configured for VoIP (Roadwarrior) mode, Dual Connect (Telecommuter) mode or Shared Control mode.

VoIP (Roadwarrior) mode is suitable for users who have a single, broadband connection from their home office or remote location. In VoIP mode, the audio and call control signaling are run across the IP network for a "pure voice over IP" configuration, and offers a great amount of flexibility due to the ubiquity of IP networking. Voice communication is generally done via a headset connected to the PC.

Dual Connect (Telecommuter) mode is ideally suited for users working from a remote office with a phone line. With this option, call control signaling is maintained and delivered across the IP network, but the voice is delivered across a phone line to either a public switched telephone network or digital line to help ensure toll-quality voice. This capability can be extended to any touch-tone phone or cellular phone.

Shared Control mode enables the control of Avaya IP telephones or Avaya digital (DCP) telephones.

The Avaya IP telephone configuration enables users to log into and control their Avaya IP telephone from the Avaya IP Softphone. Users can speak and listen through their telephone, but unlike the Multi-Phone configuration, users can make and handle calls from both the Avaya IP Softphone interface and the IP telephone. This feature can help improve productivity by integrating the IP Softphone capabilities and Personal Information Managers, such as Microsoft Outlook, with the IP Telephone. The Avaya IP Telephone configuration is supported on the Avaya 4600 or 9600 series IP Telephones.
The Avaya DCP Telephone configuration enables users to log into and control their traditional digital telephone from the Avaya IP Softphone. This capability is supported on Avaya 2400 and 6400 series phones.

IP Softphone R6.0 offers three user interfaces: "call bar" view, "picture of phone" view and "generic phone" view. When not integrated with another application, the user can select either "call bar" view or "picture of phone" view. When integrated with Microsoft Office Communicator, Lotus Sametime Connect, or Citrix Presentation Server, the user can access Softphone via those applications, "call bar" view or "generic phone" view.

Video Call Support: The Avaya Video Integrator 2.0 module streamlines video call setup using standard web cams. It also helps integrate desktop video conferencing via Polycom group videoconferencing systems. This software module automatically identifies whether the far-end is video-enabled and establishes a video connection. Avaya IP Telephony features such as hold, transfer, forward and cover can be applied to a video call. If desired, the video call can be dropped and the audio path remains active. Avaya Video Integrator 2.0 works in either Shared Control mode or VoIP (Roadwarrior) mode. When used in Shared Control mode, the Avaya IP or Digital telephone can be used for the audio path. Avaya Video Integrator 2.0 requires IP Softphone 5.2 or above, a video license, and is available for download from the Avaya Support web site.

Instant Messaging Support: Avaya IP Softphone integrates a flexible IP telephone client with a SIP/SIMPLE-based Instant Messaging (IM) client. The IM client incorporates a contact list of other IP Softphone users and makes both phone and IM presence visible to other users. It is simple to toggle between the softphone and IM applications. The IM and presence capabilities require registering with the Avaya SIP Enablement Service (SES) platform, which is available separately. Languages supported include Simplified Chinese, Dutch, Parisian French, German, Italian, Japanese, Korean, Brazilian Portuguese, Latin American Spanish, and Russian in addition to English. Please see support.avaya.com for CM requirements and IP Softphone version requirements.

Benefits

Choice of call modes. Calls can be made from your PC in VoIP (Roadwarrior) mode, or use the softphone to connect via a user-selected phone in Dual Connect (Telecommuter) mode.
Increased productivity and communication efficiency via integration of IP Telephony, Instant Messaging, Presence and video.
One number access
Check enterprise voicemail from your PC
Simple GUI and application integration offers an enhanced user experience
Dialing from Microsoft Outlook and Lotus Notes Contact List, LDAP database, or Web page
Improved Audio Support via Quality of Service tagging
Remote access to Avaya Communication Manager Station Features
Multiple language support for global implementation.

Features

Multiple call appearances and one-button access
Multiple call appearances and one-button access to frequently used features, such as Answer, Conference, Transfer, Hold, Mute, Redial, and Volume Control.

Improves productivity while away from the office.

Integration of IP Softphone with Microsoft Office Communicator
IP Softphone appears as a second tab in Microsoft Office communicator, allowing use of the softphone in a familiar interface. This enables conversations to easily move from IM to Voice when needed. Users are also provided with an Avaya tab to access advanced Communication Manager features such as voicemail access, send all calls, and more.

Users can collaborate more effectively via a familiar interface.

Integration of IP Softphone with Lotus Sametime
IP Softphone integrates seamlessly with this existing application allowing use of the softphone in a familiar interface. This enables conversations to easily move from IM to Voice when needed.

Users can collaborate more effectively via a familiar interface.

Integration of IP Softphone with Citrix Presentation Server
IP Softphone integrates seamlessly with this existing application allowing use of the softphone in a familiar interface. This enables a corporation to support IP Softphone on their existing Citrix servers and enable their remote workers to enjoy the benefits of one-number access and enhanced productivity in Dual Connect (Telecommuter) mode.

Improve efficiency and productivity of mobile employees utilizing existing infrastructure.

Integration of Avaya Instant Messaging (IM) and Presence
IP Softphone users can send an Instant Message to each other in addition to using the phone application, as well as track each other's phone or IM presence. A contact list of users with presence availability can be maintained by each user.

Better usability of IP Softphone application.

Integration with Desktop Video
Avaya Video Integrator enables you to automatically establish a video call when your desktop and the far-end are video equipped.

Streamlines the setup of desktop video calls which saves time and effort.

Dialing from MS Outlook, Lotus Notes, LDAP Directories, Web pages and Windows applications
IP Softphone enables you to click and dial from your Microsoft Outlook contact list, your Lotus Notes contact list, an LDAP directory, Web page or any Windows application.

Helps improve user productivity and efficiency by allowing users to spend less time dialing with fewer dialing mistakes.

Improved Bluetooth and Audio Support
Avaya IP Softphone offers the Bluetooth and Audio support:

Works with Bluetooth wireless headsets and supports ringing to an alternate sound card (so IP Softphone users using a headset can hear ringing while on a call).
Now responds to a Bluetooth button press to answer, disconnect, or conference.
Supports high-definition Audio drivers

Better usability of IP Softphone application.

Remote Access to Avaya Communication Manager Station Features
The IP Softphone accesses the same features as those available on your office deskphone. IP Softphone R6.0 offers two primary user interfaces. When not integrated, the user can select either call bar view or picture of phone view. Avaya IP Softphone R 6.0 also introduces a new generic phone view. When integrated with Microsoft Office Communicator, Lotus Sametime Connect, or Citrix Presentation Server the user can access Softphone via those applications, call bar view, or generic phone view.

With easy-to-use graphical user interfaces, preferences can be met and efficiencies gained.

Local Phone Directory
A local phone directory can be created on the PC or laptop for dialing from IP Softphone. Place calls from the directory by selecting a contact name and clicking on the telephone icon, or by hitting the Enter button on the keyboard.

Provides greater efficiency through fast look up and easy dialing.