Conferencing
Avaya IP Office conferencing applications
provide a private audio-conference
bridge for communicating with a large
number of people. The IP Office conferencing
capability supports up to 2 conferences
with as many as 64 participants on
a single conference call (or combinations
thereof). Multiple conferences can
take place simultaneously. With the
Meet-me Conferencing Bridge a PIN
number can be added for more secure
conferences, requiring participants
to input a code before entering the
call. The Conferencing Center application
adds management through the Scheduler
component and audio control for the
host through the Web Client component.
The Scheduler interface enables conferences
to be established, e-mail invitations
to be sent, or set up ad hoc. The
Web Client enables the host to upload
and publish documents and presentations
for real-time viewing. The Web Client
interface allows the Host to manage
the audio portion by controlling
who has Speak and Listen privileges
or who has Listen only capabilities.
It is through the Client interface
that the Host can Whisper to a specific
individual without disruption to
the conference call. Participants
can also send messages using the
web chat functionality privately
to the Host or to all participants.
Employees can cost effectively conduct
meetings over the phone and spontaneously
collaborate, share information and
make decisions creating more effective
work practices leading to shorter
project times and increased employee
productivity. The Meet-me Conference
Bridge can lower conferencing costs
by reducing the need for third-party
conferencing service providers. ROI
on IP Office conferencing solutions
can be as short as 9-10 weeks, depending
on location and provider fees.
Messaging
IP Office offers several messaging
applications designed to meet the
needs of the business. IP Office
VoiceMail Lite, Embedded Voicemail
and VoiceMail Pro is available supporting
features such as automated attendant,
voicemail, unified messaging, e-mail
reading, fax routing, Integrated
Voice Response (IVR), text-to-speech
(TTS), centralized voicemail, and
networked messaging. Voicemail provides
a telephone answering machine with
a personalized greeting on every
employee's desk and allows callers
to leave spoken messages when the
user cannot answer a telephone call.
Voicemail messages are retrieved
either locally or remotely via any
telephone (users are prompted for
a PIN if they are using any telephone
other than their allocated extension
or a trusted location e.g. mobile
telephone). For users that prefer
to have email as their main message
store, they can forward their voice
messages to their email and collect
them via their email account.
Messaging applications are vital for
businesses that want to ensure that
every call is answered, even after
hours or when everyone is busy, and
that messages are properly and efficiently
managed. Employees stay connected to
the business at all times from any
location, helping customers reach the
right person, extension or department,
which can lead to improved customer
satisfaction. Employee efficiency and
productivity are maximized as calls
are appropriately routed and quickly
handled during peak call periods.
Networking
Small Community Networking links multiple
IP Office systems via a standard
data network, providing feature transparency
and advanced applications such as
centralized voice messaging.
Businesses can extend communications
capabilities -- including applications
such as messaging -- to remote locations,
unify voice communications across multiple
sites, or connect branch sites. Networking
can cost-effectively enhance the value
of existing data network by improving
operations, inter-company communications
and processes while controlling communications
and system management costs.
Phone Manager
Phone Manager is a desktop communications
application that is available in
three versions: Phone Manager Lite,
Phone Manager Pro, and Phone Manager
Pro PC Softphone (VoIP mode). The
Phone Manager application offers
control of the user's telephone from
their PC. Phone Manager Lite and
Phone Manager Pro are for the user
who prefers to access telephony features
(making/receiving call, setting up
conference calls, speed dials, etc.)
through the PC. Phone Manager Pro
PC Softphone is for anyone who has
a laptop and high-speed internet
access while traveling or working
away from their desk or office. The
Phone Manager Pro PC Softphone adds
PC-based telephony via a sound card
or USB headset/handset to the product.
Simplifies communications via point-and-click
access to commonly used features. The
Phone Manager application includes
many productivity enhancing capabilities
such as a Busy Lamp Field (BLF) and
Speed Dials. This allows users to customize
the application to reflect the status
of their department, immediate colleagues
or the whole company as desired. User
friendly icons allows regularly called
internal and external (work, mobile/cell,
home) numbers to be dialed via a single-click.
The Busy Lamp Field feature allows
you to see at a glance who is available
to take a call, who is already on a
call, who has forwarded their phone,
and who has placed their phone on Do
Not Disturb. The Phone Manager application
also provides the user with a call
history log of calls made, received,
and missed which keeps a record of
call duration, including time the caller
may have been placed on hold, for accurate
billing and reconciliation. Phone Manager
PC Softphone supports mobile, traveling
workers enabling lower long-distance
costs. Makes staying in touch with
co-workers and customers easier while
traveling.
SoftConsole
SoftConsole is the PC based Windows
Operator Console for IP Office working
with a desktop telephone. Commands
and actions are available through
menus. Some features can only be
used when the right conditions; otherwise,
the feature will be "grayed
out" until conditions change
that allow the feature to be used.
Call details include: Calling Name &
Number, Called Name & Number,
Call Status, Call Duration, and Notes.
Areas within the application include:
Directory entries, configuration
of Script based on Caller ID, Conference
Room, Queue and Busy Lamp Field Panel,
Held and Parked Calls, Park Slots,
and Call History.
SoftConsole has been designed to improve
operator service by providing the operator
with call information and available
call actions to simplify call handling
and give the appropriate response to
the caller. With this easy to use software
tool the operator can maintain visibility
of the number and type of calls waiting
and so ensure that clients are greeted
in a professional manner. SoftConsole
has many configurable options available
to the operator to personalize the
look and feel. The Operator can tailor
the usability specifically to each
their personal preferences.
Computer Telephony Integration
(CTI)
CTI allows users to access information
in company databases during phone calls.
A services representative can automatically
receive detailed customer information
in a screen-pop on their PC when a
customer calls. Employees can also
control their phone via a familiar,
easy to use GUI. CTI is based on the
Telephone Applications Programming
Interface standard, which supports
Microsoft Windows applications such
as Microsoft Outlook.
Through CTI, IP Office can improve
employee efficiency and productivity
by combining telephone and PC capabilities
behind one easy to use GUI. It can
enhance customer contacts by providing
employees with access to important
information.
IP Office Manager System Administration
Tool
IP Office Manager is the systems administration
tool. Using a Windows Graphical User
Interface, Manager provides an intuitive
interface for installation, configuration
and subsequent moves, additions, and
changes. As with all IP Office applications,
the Manager is multi-lingual and, coupled
with the ability to use the application
both locally and remotely, it is possible
for an administrator to manage any
of their IP Offices from any country
using their local language preference.
Access to each IP Office is protected
by passwords and definable user rights.
This allows Manager to operate according
to the individual administrator’s
level of expertise. The Manager provides
remote management facilities and off-line
configuration.
By monitoring activity across all
locations, businesses can control costs,
increase efficiencies and drive improved
system performance.
Remote Hot Desking
The ability for a user on one IP Office
system to log into any telephone
(analog, digital, or IP) on another
IP Office system within the Small
Community Network.
A user can make and receive calls
from any IP Office location as if using
their phone at their primary IP Office
site. Remote hot desking offers callers
and other associates single number
access to reach an employee, improves
mobility for the employee, and controls
costs since privileges and calling
restrictions still apply.
SIP Trunks
Session Initiation Protocol trunks.
SIP allows IP Office users to take
advantage of new telephony services
being offered by Internet Telephony
Service Providers. These telephony
services can offer substantial savings
in comparison to traditional trunks
(analog and digital). With IP Office,
users, regardless of their phone type,
can make and receive calls on SIP trunks.
SIP trunks are handled like any other
trunk on the IP Office affording the
call routing and control needed to
manage inbound and outbound calls. |
Avaya
IP Office is an intelligent communications
solution specially designed to meet the communications
challenges facing small and midsized businesses.
Intelligent Communications for small and midsized
businesses addresses basic telephony needs,
leverages built-in convergence capabilities,
and capitalizes on the robust unified applications
to deliver intelligence to users and customers.
IP Office provides solutions that simplify
processes, streamline information exchange
within systems to create simple and prosperous
experiences for all.
