Contact Centers: Interaction Management
PRODUCT
Avaya NES Contact Center
Avaya NES Contact Center provides the ability to engage customers in new ways. A superior customer experience is created by using a single interface for blending inbound/outbound voice, e-mail, web chat, and IM interactions.
PRODUCT
Avaya one-X® Agent
This application gives contact center agents the tools they need to be more productive, whether they work at corporate headquarters, at branch offices, or from their homes.
PRODUCT
Business Advocate
Business Advocate manages all voice, email, and Web chat interactions via a single universal queue, intelligently routing customers in real time to the best agent for their needs.
PRODUCT
Call Center
The Call Center suite of call routing software is an Automatic Call Distribution application that maximizes routing and resource selection, allowing agents to handle calls more effectively and improving overall productivity.
PRODUCT
Contact Center Express
The Contact Center Express software suite allows mid-sized organizations to equip their contact centers with multi-channel communications capabilities—so they can accept incoming communication and respond to customers using phone, email, text, and instant messaging.
PRODUCT
Customer Service Editions
Customer Service Editions combines industry-leading Avaya call-processing software with a range of additional capabilities. Three packages give businesses immediate, fully enabled contact center capabilities, with flexibility for future growth.
PRODUCT
Interaction Center
The Interaction Center software suite provides enterprise-class control of contact-center communications across multiple channels: voice, video, email, Web chat, and IP telephony.
PRODUCT
Proactive Contact
Proactive Contact software gives contact centers the capabilities they need to preview, initiate, and track outbound communications. |
