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IP Telephony
Unity
Telecom provides communication solutions that have
helped small and medium sized companies further
their business goals. These businesses
have chosen Voice over IP (VoIP) solutions to take
advantage of the next-generation services larger
companies have used successfully.
These new IP-based systems are communications
solutions specially designed to make your telephone
much more intelligent, so it can help you better
communicate internally and with your clients and
partners. IP
telephony can handle your basic telephone needs,
make use of built-in voice/data capabilities, while
capitalizing on unified applications to deliver
information to users and customers. And,
these new systems can run on a LAN or WAN,
without requiring a separate network or wiring
system in your office.
The Unity Telecom team offers its customers the
combined experience of decades providing converged
services - whether voice, data, video, wireless
or wired. Unity delivers applications that
can increase productivity, functionality, and competitive
advantage while reducing network complexity and
operational costs.
We'll design a secure and scalable end-to-end
solution to your specific needs, whether your organization
is a large enterprise with locations across the
country or small office serving the local community,
to ensure your IP Telephony solution meets your
present and future needs.
At Unity we work with you to define your business
requirements, and then determine which of the IP
Telephony solutions we supply would best fit these
requirements. Currently we are certified to provide
solutions from Avaya, Cisco, Nortel, and Panasonic.
To learn more about intelligent IPT solutions
for small business please click on: CISCO, PANASONIC and NORTEL
For medium and large business IPT solutions please
click on: AVAYA and
Panasonic
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Contact Center
At Unity Telecom we help businesses of all sizes
to design and implement profitable contact center
solutions. We'll show you ways to improve your
contact center, the latest contact center design
and customer services, how to set performance targets,
manage results and a lot more.
Some contact centers have already made the switch to Voice over IP (VoIP) and
are beginning to realize the benefits available by combining voice and data information.
An IP solution can consolidate and make the contact center infrastructure smaller,
removing expensive network charges and running many locations from one centralized
set of applications. Or, a second location for redundancy.
It is this benefit of one-to-many locations that can give centers a competitive
advantage that wasn’t possible before. Home agents, satellite locations,
outsourced resources, and resident experts are easily added as extensions to
the same center, all while maintaining centralized management and reporting.
Contact agents at branch offices now have affordable access to the rich suite
of contact center applications because these applications no longer have to be
on site.
At Unity we review your business requirements,
and select the solution which best meets your needs.
We provide Call Center solutions from Avaya, Nortel,
and Panasonic.
To learn more about our small business Contact
Center solutions click on: PANASONIC, NORTEL and
AVAYA
To learn more about medium to large Contact Center
solutions click here AVAYA
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Unified Communications
Unity Telecom knows how unified communications can
be used to allow workers access to the communication
tools they need - from wherever they are. Unity can
provide the guidance to meet your business needs in
this mobile work environment.
Unified communications is business done via telephone, conferencing, email, voice
mail, instant messaging, video, and collaboration. Which can be provided across
a variety of interfaces -via PC or internet, telephones and mobile devices or
speech.
Employees today have too many devices and communication applications to manage. Users
are bombarded with phone calls, email, voice mail, fax, and instant messaging. They
participate in a variety of conference interactions including audio with or without
video. With all these tools, employees spend too much time managing devices
and operating the tools, which diminishes the time and quality of communicating
and interacting with business associates.
Unity UC solutions offers single number access to
people and resources, providing your employees simplified
communications. And,
increased availability of associates using features
such as find-me/follow-me services or simultaneous
ringing of desk and mobile phones, resulting in greater
responsiveness with real-time and non-real-time communications
from anywhere.
> Watch a demo describing Unified Communications
from Avaya
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Conferencing
Unity Telecom has conferencing solutions to meet
the varying needs of business. Whether you are looking
for a conferencing phone for a small meeting room,
or for a large boardroom, or to add three to five
party conferencing capabilities for your employees.
And, we can provide reservation-less conferencing and meet-me audio conferencing,
that will enable your business to conveniently and cost-effectively host multi-party
calls. For larger meetings we can provide bridges to conference up to 300
people. Whatever your conference needs and budget we can tailor the right solution
to fit them.
Benefits:
- Simple deployment and management.
- Phone display-based conference controls
to acquire, configure and use
Businesses have experienced
an ROI of 4-6 months and saved thousands of dollars,
when compared with outsourced services. For
example, your
on-demand conference calls can be made without paying
recurring or per-use fees.
Our solutions are designed for cost- and value-conscious
organizations that use conferencing as an everyday
communications tool. This provides smaller businesses
with enterprise-class conferencing capabilities
that were previously designed for large organizations,
but now in a more manageable and affordable solution.
To learn more about conferencing solutions please click
on: Panasonic and Avaya ^TOP
Fax
Server and Electronic Document Delivery
Fax server, document delivery and fax software integrates and automates the flow of a full range of fax, paper and electronic documents and data, enabling enterprises to achieve significant cost reductions. By using a fax server, companies can securely and efficiently deliver business information from virtually any application via fax, email, print devices or over the Internet.
To learn more about Fax Server solutions please click on OpenText (Formerly Captaris).
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Wiring
& Cabinet Systems
 Unity has a comprehensive product line-up, of data
racks, cabinets, connectivity management products,
and UPS systems. All are factory pre assembled networks
and delivered in a true plug and play solution.
Unity provides these solutions as part of our integrated
solution for customers who are looking for a full
turn key offer for their voice and data needs.
Unity
can stage Network appliances and pre install power
and communications prior to the enclosures or cable
management racks being delivered to your premises
. This service will consolidate multiple deliveries
to enhance the installation time on site. We will
pre load our servers etc, and value add products
like the UPS protection and high speed data connection
including pre patched solutions and KVM solutions.
Unity can also provide physical resources for the
implementation of the network cabling. The physical
resources group have been trained in cable installation
as a trade and not brand specific this allow our
clients to have access to the field services team
and experience their industry knowledge.
For more information on these
products visit netversity.ca
Enterprise Wireless Solutions
Wireless has become standard within enterprises today, whether it is computers or telephones businesses today expect vendors to supply comprehensive integrated wireless solutions to optimize communications within the business. To that end, Unity has researched many different wireless solutions and has selected specific vendors for this important aspect of our customers communications infrastructure. While our telephone systems we offer all have a wireless capability for system telephones within the enterprise, this portion of our offers is integrated solutions that provide for voice and data within the enterprise. From the access points to the software and devices that integrate with the various platforms we offer.
To learn more about Enterprise Wireless solutions please click on: Motorola
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