Messaging 100/150 Basic Contact Center

Overview

Messaging 100/150 Basic Contact Center for both the Messaging 100 and Messaging 150 platforms is compatible with the Norstar Compact and Modular Integrated Communications Systems. This Call Center supports 20 configured agents, 2 skillsets, 20 routing steps/skillset, 30 built-in announcements, 15 lines, 2 skillset mailboxes, 20 Intelligent overflow rules/skillsets, 15 simultaneous incoming calls in the system, and all agents can be supervisors. Reporting package shows real-time statistics, historical statistics, and supports hardware and software wallboards.

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Key Features:

• Contact Center is a key-coded option requiring no additional hardware.
  - Keycode obtained separately from Messaging 100.
  - Keycode packaged with Messaging 150.
  
• Fully functional informal Contact Center featuring Call Queuing, Routing, Reporting, and Supervisory Functions.
  
• Skill-based routing ensures the caller gets the appropriate support person for call center functionality in a small business environment.
  
• Intelligent Overflow rules for each Skillset.
  
• Real-time and historical reporting for accurate detailed reports.
• Contact Center is a key-coded option requiring no additional hardware.
  - Keycode obtained separately from Messaging 100.
  - Keycode packaged with Messaging 150.
• Fully functional informal Contact Center featuring Call Queuing, Routing, Reporting, and Supervisory Functions.
  
• Skill-based routing ensuring the caller gets the appropriate support person for call center functionality in a small business environment.
  
• Intelligent Overflow rules for each Skillset.
  
• Real-time and historical reporting for accurate detailed reports for the Contact Center Supervisor available with Contact Center Reporting.
  
• Choice of software or hardware wallboard support for traditional or advanced Contact Centers with reporting.
  
• Fully integrated with voicemail.
  - Supports routing to Mailboxes, CCR Trees, and
  - Auto-Attendant.
• CLID Displayed on Agent's Telset before call answered (configurable).
  
• Call Forward to Voicemail on Agent sets.
  
• Split-out Supervisor functionality as a separate feature.
  
• Custom Auto-Attendant transfer supported.

Brochures (PDF)

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