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PAST EVENTS
These events have already taken place.
Friday
June 24th, 2011 Toronto Breakfast
>> "Intelligent Collaboration
Solutions for Financial
Services"
AT this breakfast seminar,
Avaya will explore the latest collaboration
solutions for the financial services
market.
Avaya will present how to:
- Leverage & evolve
your current communication investments to
enhance collaboration/productivity & drive
out costs
- Leverage social Media in
your contact center to extend your corporate
brand & provide competitive
advantage
- Improve customer
experience & drive revenue through advanced
contact center applications
This event is
closed.
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Wednesday June 1st, 2011 Toronto Seminar
>> "Workforce applications that are
efficient, affordable &
productive"
Unity Telecom, and our
partners Sonexis and CallCopy, invite you to join
us for a lunch and see why many businesses are
applying these workforce applications into their
environments. Sonexis will show you how many
businesses have realized a less than twelve month
ROI and reduced monthly telecom costs by owning
their audio and web conferencing application.
CallCopy will demonstrate how workforce
optimization products offer businesses an
advanced set of tools to maintain the highest
level of quality and customer satisfaction. Learn
how to achieve these goals with CallCopy's
award-winning suite of call recording and contact
center solutions.
This event is
closed.
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Sunday
May 22-26, 2011 Conference >> "IAUG
Global Conference"
For the first time since the
official start of the International Avaya Users
Group, the entire Avaya user community will
gather together for this event. Get the latest
information on products, solutions, and
strategies to maximize your communications
technology investments. In addition, attendees
will have the opportunity to learn about Avaya's
product roadmap directly from senior Avaya
executives.
Register under Unity and receive up to an $800
discount, call your sales representative for
details, or email sales@unitytelecom.net
This event is
closed.
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Thursday May 19th, 2011 Seminar and
Trade Show >> "Avaya's Experience
Tour"
The Avaya Collaboration
Seminar: "Collaboration just got easier, quicker
and less costly" During this event you'll
experience real-time collaboration that can be a
game-changer for your business communications.
From the desktop to the contact center you'll
learn how your organization can:
- Spontaneously pull key
decision players together driving latency out
of decision making.
- Integrate voice, video,
email, IM in the back end and within the user
interface.
Deliver high quality -
lower cost collaboration and video tools that use
up to 42% less bandwidth than other
solutions.
This event is
closed.
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Tuesday
May 17th, 2011 Tempe AZ Lunch and Learn
>> Arizona Technology
Council
The Arizona Technology Council
will be hosted by Unity Telecom and Avaya this
month. The lunch and learn is open for all
business guests. At this event, Avaya and Unity
will explore the plans for the Nortel enterprise
telephone systems. With the recent amalgamation
of Avaya and the Enterprise divisions of Nortel
Networks, many customers are receiving
conflicting information. This is your chance to
hear from the manufacturer directly and an
opportunity to ask questions specific to your
business needs.
The event will be held at the
Avaya demonstration center, 1501 W Fountainhead
Parkway, Suite 150, Tempe. Please note RSVP is
required
This event is
closed.
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Monday
May 16th, 2011 Vancouver Seminar and Trade Show
>> "Avaya's Experience
Tour"
The Avaya Collaboration
Seminar: "Collaboration just got easier, quicker
and less costly" During this event you'll
experience real-time collaboration that can be a
game-changer for your business communications.
From the desktop to the contact center you'll
learn how your organization can:
- Spontaneously pull key
decision players together driving latency out
of decision making.
- Integrate voice, video,
email, IM in the back end and within the user
interface.
Deliver high quality -
lower cost collaboration and video tools that use
up to 42% less bandwidth than other
solutions.
This event is
closed.
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Tuesday
May 10th, 2011 Toronto Lunch and Learn Seminar
>> "Getting the most Out of Your
Smartphone"
Calling all CallXpress
customers and voicemail system managers! Learn
about the new applications available from
CallXpress that will help increase efficiencies,
and enable you to provide even better customer
response times. See applications that take the
value of your smartphone to the next level.
Sponsored by AVST and Unity Telecom
This event is
closed.
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Thursday January 27th, 2011 Seminar
>> "Know your
Alternatives"
A new one-day interactive
event for business and government decision-makers
in IT/telecom, finance, operations, planning,
customer service, administration. Topics will
focus on strategies and tactics, and what you
need to know to move forward with your
IT/Telecom, infrastructure, supplier and new
application decisions.
At this unique event with the industry's key
players, end-user managers and executives will:
learn about the questions you need to ask;
broaden your access to industry contacts, see
past the hype on key issues; discover critical
information; gain insights into better planning
and management decisions; improve and enhance
your skills and knowledge.
This event is
closed.
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Wednesday November 3rd, 2010 Seminar
>> "Avaya Evolutions: The Future of
Intelligent Communications"
Learn about:
- Using intelligent communications to make
your business processes more streamlined
- Transforming collaboration and simplifying
communications within your enterprise
- Leveraging new technologies to drive
competitive differentiation
- Value added third party applications
presented by our DevConnect partner
community
To view select recorded breakout sessions, please
select the topic of interest below:
- Customer Service - The
Sustainable Competitive Advantage for Small
Businesses
- Unifying your Branch -
Exploring various Branch Strategies to unify
your communications
- A Customer Perspective -
Ritchie Bros. Auctioneers Chris Farrer reviews
their experience rolling out a global IP
solution
- Social Media in the Contact
Center - trends and how you can take steps
to ensure your contact centre is maximizing
social media potential
This event is
closed.
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Wednesday November 25th, 2009 Seminar
>> "Explore your Octel Messaging
Options with Unity and
Avaya!"
Managing your Octel Messaging
System
Struggling to maintain your
Octel messaging platform? Unsure of the migration
path Octel has provided? We can help you navigate
your most optimum path. Avaya/Octel platinum
Authorized dealer, Unity Telecom can assist with
your current platform and help plan for the
future. Join Unity Telecom and Avaya/Octel to
learn more.
Highlights:
- Maximize productivity
- Minimizing end user disruption
- Minimize end user confusion
This event is
closed.
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Tuesday
November 10th, 2009 Seminar
>> "Discover the Difference in
CallXpress 8"
Due to a very high response rate for Unity
customers who attended our September Webinar on
CallXpress 8, we are hosting a second live event
for those who were unable to
attend.
 AVST has
launched the most significant and feature rich
release in the history of AVST - CallXpress 8.
This long anticipated release adds rich new
applications and technology including the first
version of our fully integrated Speech User
Interface to CallXpress. The purpose of this
Webinar is to introduce you to the new technology
available in this release and to help you
understand how upgrading your existing system to
CallXpress 8 can positively impact your
business..
This event is
closed.
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February 26th, Webinar >> "Get More Value from Your Existing Communications
Infrastructure"
5 Easy Ways to Join the Unified Communications
Revolution
Join this FREE live webinar to
learn how you can enhance your existing
communications infrastructure with Unified
Communications (UC) to improve employee
productivity, reduce costs and increase
ROI.
Highlights:
- 5 ways to get more value from your existing
communications infrastructure with UC
- How to cost-effectively integrate UC into
your existing network, regardless of
platform
- How UC applications can improve business
agility, with 24x7 communications for your
mobile and distributed workforce
- If changing vendors is viable in this
economy, and what to look for in a UC
vendor
This event is
closed.
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February 18th, Webinar >> "How to Drive Superior Customer Service During An
Economic Downturn"
7 Innovative Strategies that Deliver Performance
While Reducing Contact Center Operational
Costs
How do customer service champs
like Marriott, JetBlue, Allstate and Toyota*
continue to flourish during economic uncertainty
while their competitors flounder? Rather than
hibernating through the economic downturn, these
companies found ways to innovate and
differentiate themselves from the competition
while strategically choosing where they can
reduce costs!
This event is
closed.
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September 24, Toronto Ontario
>> "Changing the way Law firms are
doing business, Unified Communications
mixer"
Avaya Unified Communications Solutions addresses
critical productivity and efficiency
needs
In a busy law practice
it’s a given that attorneys rely on
paralegals, secretaries, assistants and legal
experts to be on the job while they are on the
go. For these firms and their mobile workers,
success depends on their ability to communicate-
both within the law practice and with clients
quickly, reliably, accurately, and
cost-effectively, at all times.
Avaya Unified
Communications Solutions addresses critical
productivity and efficiency needs wherever
business takes your legal team by allowing them
access to the corporate infrastructure from their
choice of device, such as mobile phone, PC or
PDA. Users will be able to work productively and
efficiently while mobile, while simultaneously
reducing their mobile costs.
Download white
paper >> How should an enterprise move
towards Unified Communications
Download Download
Presentation from the seminar >>
UC - Day in the Life for
Legal
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