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 Are
you intimidated and confused by technology? Do
you find that traditional reference books are overloaded
with technical details and advice you'll never
use? Do you postpone important life decisions because
you just don't want to deal with them? Then the
For Dummies series of reference books is for you.
For Dummies reference books are written for those
frustrated and hard-working souls who know they're
not dumb, but find that the technical complexities
of computers and the myriad of personal and business
issues — and all the accompanying horror
stories — make them feel helpless. For Dummies
books use a lighthearted approach, a down-to-earth
style, and even cartoons and humorous icons to
dispel fears and inspire confidence. Lighthearted
but not lightweight, For Dummies books are the
perfect survival guide for anyone who finds themselves
in difficult situations.
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Voice over IP for
Dummies
This Avaya limited edition of VoIP For
Dummies shows how converging your traditional
voice and data networks can save money
and increase efficiency and productivity
throughout your organization ---- just
what it takes to remain competitive in
today's marketplace.
( PDF,
517 KB)
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Contact Centers
for Dummies
This book provides information not only
on running contact centers but also on
implementing technology in contact centers
in a profitable way. We'll show you what
defines a good contact center, ways to
improve your contact center, the latest
technological enhancements, how to set
performance targets and manage results,
plus much, much more! You'll also get to
see real-world examples of Avaya contact
center technology in action!
( PDF,
928 KB)
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Mobile Communications
for Dummies
This book examines the changing workplace
and shows how new technologies and demands
have coupled to create a workforce that
is more mobile than at any time in the
past. Organizations are now driven to discover
new ways to increase responsiveness and
productivity. Learn how developing a meaningful
mobility strategy for your organization — one
that embraces the technologies and meets
the demands — can help you fulfill
the needs of both your workers and clients.
( PDF,
3 MB)
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Business Continuity for
Dummies
This book provides an excellent place
for you to begin if you are starting a
business continuity program and considering
technology such as VoIP (Voice Over Internet
Protocol), or if you are an IT person looking
to make an informed decision about integrated
networking, or designing the next level
of a communications strategy. It's also
an excellent starting place for end users
who are new to business continuity and
disaster planning to learn how things like
VoIP and other Avaya solutions, software,
and services can help in the process.
( PDF,
724 KB)
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Converged Network Security for Dummies
This book helps customers understand the myriad security approaches and technologies that are used to protect their converged voice, video and data networks from both external and internal threats. This companion book to VoIP Security For Dummies focuses on securing the enteprise converged network through a multi-layered security model.
( PDF,
2.9 MB)
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